A couple of major airlines in the UAE are offering free flight cancellation and rebooking options for pasengers.
Emirates, Etihad Airways and Air Arabia all claimed to offer free cancellation and rebooking.
Emirates waives booking fees for passengers who decide to change their travel date due to COVID-19, however, this is only applicable for tickets issued between March 7 and 31.
“Customers can change their booking to any date, for travel within an 11-month date range in the same class without penalties. Difference in fare, if applicable, applies. The policy covers all existing destinations across the Emirates network,” Emirates said in a statement.
Meanwhile, Etihad Airlines said it is introducing a fee waiver for guets who are required to cancel their flights or change travel plans because of the coronavirus restrictions.
“Passengers can also request a cancellation. In this case, the refund is without penalty on the unused portion of any tickets,” Etihad wrote on their website.
Air Arabia, on the other hand, said that those flights affected by the travel restrictions due to coronavirus may cancel their bookings at no cost by contacting directly the airline’s call centre.
FlyDubai has also released a statement urging those who have already booked and wish to change the travel schedule to email them directly “and we will be able to rebook to another destination or arrange a refund.”