Cebu Pacific flight cancellation between Dubai and Manila has been extended until July 31, 2020, a circular was sent to travel agencies on Wednesday.
Meanwhile, the airline company has implemented new flexibility policies to give passengers peace of mind in the event their flights are cancelled.
Following are the options:
1. Free rebooking
Rebook to any other travel agency date within three months. Change (rebooking) fees and fare difference are waived.
2. Full travel refund
Place the full cost of the ticket in a travel fund valid for one year. Use the travel fund within one year–either book a flight up to one year ahead, or pay for add-ons (e.g baggage allowance, seat selection, etc).
If the travel fund is not used within one year, passengers can apply for a full refund.
3. Full refund
Processing of refunds will start after the community quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.
All Cebu Pacific passengers can manage their bookings in this link: http://bit.ly/CEBmanageflight