Health Call centre agent turns to business development executive

Call centre agent turns to business development executive

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He describes himself as a happy-go-lucky guy who knows his limitations while being ‘well rounded.’ 30-year-old Business Development Executive Mark Joseph Guevarra has been working with Travelwings for years now. It’s a Dubai-based tourism brand online, and Mark, as his primary duty, is tasked to grow their business up to its potential. 

Guevarra, a Batangueno, considers being a business developer to be the highlight of his career in the host country. He also considers himself as a ‘lover of challenges.’

Before venturing in the desert of UAE, he was part of a BPO company in the Philippines, taking unending calls for over six months until he was finally promoted in the recruitment department where he was tasked to source and conduct interviews of new customer service representatives. 

A Psychology graduate, he said that his previous BPO job is in line with the course he had taken during his college years. 

“From here, I started to enjoy and love the industry so I prolong my stay in the Philippines before I finally decide to come to Dubai,” he said. 

Months before deciding to go to Dubai, he was also a sales executive for manpower to logistics to travel industry, selling different products and services. 

But what does urge him to work abroad despite having a stable job? He said that he was never independent in the Philippines because his ‘big’ family was always there to support him, which he was thankful for. 

“My parents, siblings, relatives and my friends have always been there for me. I am a lover of challenges, so I wondered what it feels like to be alone and independent,” he said, thus going abroad and trying his luck. 

He added that being dependent with other people was one of his struggles. 

“I thought I was weak and I lack goals in the Philippines because I was pampered and my family was just there for me whatever happens. I went with the flow and enjoyed every day. One day, I questioned myself ‘What would I be 5 years from now?’, so I made a decision and worked for the answer,” he said.

He was awed the moment he arrived in the UAE, he was amused with great facilities, from edifices, carefully-built highways and of how disciplined the citizens and expats are. 

Joining Travelwings

Joining the current company, he said that he was able to widen his networks in the country, met a few people that truly inspired him to be the best he can be. 

“Through my job, I was also given an opportunity to put smiles on people’s faces through creating events, launching promotions, prizes and delivering the utmost customer service,” Guevarra said. 

After spending more time abroad, he plans to either go back home with his family in the Philippines or migrate to other countries as long as he is with his family. 

“My advice to my fellow kabayans is we all fail many times but the goal is to ultimately succeed, so don’t stop,” he said. 

Ryan Namia
Ryan Namia spends most of his days reading over drafts of new written content and determining which ones make the final cut for online and print publication. He received his Bachelor's degree in Journalism in 2015 and has been writing since 2016. Got a story to tell? Email him at eic@theglobalfilipinomagazine.com. Or follow his IG @rtnamia.

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