Customers not complying with Covid-19 rules can be denied entry to any shops


The Department of Economy (DED) announced that customers who are not following Covid-19 protocols can be denied entry to any shops or commercial establishments. 

“Health, as well as safety of the public, is a top priority and everyone is responsible to protect it,” DED said in a statement. 

It noted that they are continuosly inspecting commercial establishments through their Commercial Compliance & Consumer Protection (CCCP). 

“Establishments that don’t implement the precautionary guidelines, such as physical distancing and the mandatory requirement for employees and consumers to wear masks, will face disciplinary actions,” the DED added. 

“Consumers should be alerted about the required precautions right from the moment they enter the business premises and their compliance ensured before they are served, in order to ensure proper consumer awareness and minimize instances of non-compliant consumers being denied of services,” the DED further added. 

“Dubai Economy will verify any consumer complaint related to denial of services by traders and examine the evidence submitted by traders on any consumer failing to adhere to the precautionary measures. The most important objective is to limit the spread of COVID-19 through a full commitment to precautionary measures and protocols,” it added.


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