Filipino Institute updates refund and certificate issuance policy for students

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The Filipino Institute has recently updated its refund and certificate issuance policy for students. 

In two separate circulars sent to the staff, deans, and volunteers, Mr. Gabriel John Rimando, the Founder and President of the training institution, thoroughly discussed the updated policy. 

Issuance of certificate 

The Filipino Institute offers two options to students wishing to get their original certificates; either through delivery service or pick-up in the campus. 

The students will bear the delivery service fee if they choose to have their certificate sent to their doorsteps. Meanwhile, for the second option, students may go to the campus and claim their document. 

However, an administrative fee of AED50 will be imposed if certificates remain unclaimed after December 31, 2020. 

Meanwhile, those students who will graduate after October 1 will only have six months to claim the certificates. If unclaimed within the stipulated time, a fee of AED50 will also be imposed. 

Refund Policy 

All refund requests will be processed within three working days and done in the form of cash or wire transfers. 

The refund process includes request, verification and collection of money either by cash or wire transfer. 

As per its coverage and qualification, a 100 percent refund will be granted if a student decides not to pursue prior the start of class provided that he or she presents a valid reason; or if a student opts to discontinue class within the first two consecutive meetings provided that he or she presents a valid reason. 

A student is also entitled of 100 percent refund if the course did not meet the required minimum number of students, which is five. However, student may also shift to other schedule or courses or wait until the required number is completed.

A 10 percent administrative fee will be deducted from the enrollment fee whe the student decides to withdraw or discontinue attending class for a valid reason as per consideration of the training centre. 

Additionally, if a student attends a class and decides to discontinue due to emergency reason, a refund will be granted provided that the below computation applies: 

Tuition fee divided by 6 multiplied by the number of days attended 

Meanwhile, zero refund will be implemented if a student was not able to provide a valid reason why they are withdrawing from class; and students who finished the course are not entitled of a refund. 

The requirements to avail of the refund are Emirates ID or passport copy copy and the original receipt. 

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