Philippine-based carrier Cebu Pacific canceled all of its scheduled flights in September ‘due to the regulatory restriction.’
According to its website, under its Travel Advisory tab, the Dubai Civil Aviation Authority has restricted the number of passengers for the Dubai to Manila route for the month of September.
The cancellation covers the following flights, which were initially announced last month:
5J 64 (Manila-Dubai) – September 16 to 29
5J 27 (Dubai-Manila) – September 15 to 30
Passengers with cancelled flights may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:
1. Rebook
Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: http://bit.ly/CEBFaqs
This is a developing situation. We will continue updating our guests should there be flight changes in the coming days.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
