News Emirates airline fined for misleading advertising of Business Class...

Emirates airline fined for misleading advertising of Business Class flight


Emirates Airline, based in the UAE, has been fined by a New Zealand court for misleading advertising of its business class flight.

The decision sets a precedent in the way airlines promote their inflight experiences.

The country’s Disputes Tribunal ordered Emirates to pay New Zealand resident Mark Morgan $8,440 after he challenged the airline’s advertising.

Morgan claimed that he saw advertising for flatbed seats featuring minibars and updated entertainment systems before purchasing a business class ticket for a trip from New Zealand to the United Kingdom with his wife.

However, instead of the promised product, Morgan’s flight was operated by an Emirates 777-300ER, featuring the carrier’s most outdated business-class product, without minibars and not fully flat.

Emirates contended that it has the right to modify the type of aircraft operated on specific routes due to operational necessities, but the Disputes Tribunal referee Laura Mueller sided with the travelers, deciding that the promotional materials were based on an updated/new business class seat and service that is not in place in the older aircraft that Emirates flies to New Zealand.

The Fair Trading Act 1986 prohibits misleading and deceptive conduct in trade. As a result of the ruling, the Disputes Tribunal ordered Emirates to pay the travelers $8,440.

Latest news

Filipino teen shines at int’l Quran contest with flawless performance

A young Filipino college student has made his country proud by competing in the 26th Dubai International...

The few women who wanted to change the world of the Filipinos in the UAE

I invited a few women to our Tristar International Women’s Day (IWD) panel discussion last March 8...

Pinay nursing grad finds success in food industry in Dubai

For many nursing graduates from the Philippines seeking employment abroad, Dubai is a popular destination. However, Nikki...

Up to AED100,000 fine for unlicensed campaign donation on Ramadan in UAE

As the holy month of Ramadan kicked off, officials have reminded residents to obtain licenses before running...
- Advertisement -

Kabayan Healing Touch Spa offers unbeatable Ramadan deal on couple massages

Dubai-based Kabayan Healing Touch Spa has announced an exclusive Ramadan offer for couples looking to unwind during...

Splash Run DXB 2023: Dubai’s first-ever water-themed fun run set to make a splash at Expo City Dubai

Splash Run DXB 2023, the first-ever water-themed fun run in the UAE, is set to take place...

Must read

Over 7 million Covid-19 vaccine doses administered in UAE

UAE has administered more than seven million...

You might also likeRELATED
Recommended to you